Polycom VVX 500 - Default Chapter; Table of Contents

1 INTRODUCTION ................................................................................................................................... 6
Using this Document Notational conventions ............................................................................................... 6
Typographicalconventions ..................................................................................................................................... 6
Special messages ................................................................................................................................................... 6
Definition ............................................................................................................................................................... 6
Basic Requirements ............................................................................................................................................... 7
2 USING YOUR HOSTED PBX PHONE SYSTEM ........................................................................................... 8
System Description ................................................................................................................................................ 8
Getting Started ...................................................................................................................................................... 8
Introduction to your Polycom Desk Phone .......................................................................................................... 8
Before You Use Your Phone ................................................................................................................................... 8
Interacting with your Polycom VVX Touch Screen Phone .................................................................................. 10
Information Screen ............................................................................................................................................. 10
Main Menu Screen: ............................................................................................................................................. 11
Adjusting the Volume .......................................................................................................................................... 11
Cleaning your Touch Screen Display ................................................................................................................... 12
3 DESK PHONE– BASIC CALL FEATURES ................................................................................................. 13
Placing Calls ......................................................................................................................................................... 13
To place a call using the handset: ....................................................................................................................... 13
To place a call using Hands-Free Speakerphone mode: ..................................................................................... 14
To place a call using the headset: ........................................................................................................................ 14
Placing a second call ............................................................................................................................................ 15
Method 1 ............................................................................................................................................................. 15
Method 2 ............................................................................................................................................................. 15
Answering Calls .................................................................................................................................................... 15
To answer a call using the handset: .................................................................................................................... 15
To answer a call using Hands-Free Speakerphone mode: .................................................................................. 15
To answer a call using the headset: .................................................................................................................... 16
Using Automatic Answer: .................................................................................................................................... 16
Inbound Caller ID ................................................................................................................................................. 17
Ending Calls .......................................................................................................................................................... 17
Forwarding Calls .................................................................................................................................................. 17
Call Management Features Call Hold ................................................................................................................... 20
Conferencing Calls ............................................................................................................................................... 21
Transferring Calls ................................................................................................................................................. 23
Note ...................................................................................................................................................................... 25
Call Park ............................................................................................................................................................... 25
Paging (Intercom) ................................................................................................................................................ 25
Redial ................................................................................................................................................................... 26
Mute ..................................................................................................................................................................... 26
Directed Call Pickup ............................................................................................................................................. 27
4 MANAGING INCOMING CALLS ........................................................................................................... 28
Rejecting Calls ...................................................................................................................................................... 28
Diverting Calls ...................................................................................................................................................... 28
5 USING VOICEMAIL .............................................................................................................................. 29
Setting up the voicemail box for the first time ................................................................................................... 29
Retrieving messages from your Desk Phone ...................................................................................................... 29
Retrieving messages when you are away from the office ................................................................................. 30
2
Call Recording ...................................................................................................................................................... 27