Polycom® VVX® 400 and 410 Business Media Phones User Guide
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To disable call forwarding (phone based):
1 From Home view, select Forward.
2 If your phone is set up with multiple lines, select the line to disable forwarding for.
3 From the Forwarding Type Select screen, select the forwarding type to disable, and select
Disable.
Rejecting Calls from a Contact
You can send incoming calls from a particular contact to your voicemail system.
Note: Rejecting Calls and Shared Lines
You can’t reject calls on shared lines. You can only silence them. For more information,
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To send incoming calls from a contact to your voicemail system:
1 Select Directories from Home view, and select Contact Directory.
2 From your directory, use the up and down arrow keys to select the contact whose calls
you want to reject, and press Info.
3 From the contact’s information screen, press Edit.
4 From the Edit Contact screen, use the up and down arrow keys to select Auto Reject,
select Enabled, and then press Save.
Diverting Calls from a Contact to Another Person
The Divert option enables you to transfer all incoming calls from a particular contact to another
person.
To divert incoming calls from a contact to another person:
1 Select Directories from Home view, and select Contact Directory.
2 From your directory, use the up and down arrow keys to select the contact whose calls
you want to send to another person.
3 From the contact’s information screen, press Edit.
4 From the Edit Contact screen, do the following:
○ Use the up and down arrow keys to select Divert Contact, and enter the number of the
person you want the call to go to.
○ Select Auto Divert, and select Enabled.
○ Press Save.