-97-
Cause
Misting typically results from by the poor “break off” of the tails of the ejected ink drops,
which results in very small droplets that have very little momentum. Higher pen-to-paper
spacing, difficult images, or old printheads may amplify this defect.
Solution
To resolve this issue:
1. Verify that the defect is beyond the threshold.
2. Verify that the correct profiles are being used for the media. If so, continue to the next
step. If not, use the correct profile(s) and re-evaluate the performance. If not resolved,
continue to the next step.
3. Verify that the printhead-to-paper spacing (PPS) is within limits.
4. If within limits, continue to the next step. If beyond the threshold, adjust the spacing. If
not resolved, contact Customer Service and report error code CM01-03—Color misting
unresolved.
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