¬ The CAN bit rate is 250 kbit/s.
7. Troubleshooting and maintenance
This chapter contains advice on eliminating possible errors and notes on maintenance.
7.1. Troubleshooting
Table 48. Troubleshooting
Problem Advice
Device is without any
function
Check the power supply via the CAN connector
Device does not receive
CAN messages
Check the CAN connection and the configuration of the CAN messages and filters.
Check if the CAN bus termination resistor is correctly installed.
Device is stuck in sleep
mode
Check if terminal 15 is connected or VCC is connected.
Device does not transmit all
CAN messages
Check if the CANopen stack is enabled. Change the CAN identifiers of the affected
CAN messages (Rx SDOs, Tx SDOs, emergency messages).
Device does not transmit
any CAN messages
Check the CAN baud rate
Check the wiring
Check the CAN bus termination resistors
Check the CAN message filter settings in the configuration
Ensure that the checkbox Start CAN message output on wireless side
after link is established in the Advanced Settings ¬ tab Expert is enabled.
If you do not find the solution to your problem within this manual, please contact the support. See chapter Service and
Support.
The support team requires the following information in order to help you.
1. Description of the problem.
2. Serial number of the device.
3. Firmware version of the device.
4. Support archive. See chapter Create Support Archive.
5. What is the LED status?
Use the Support Form or just send an email to support@proemion.com to provide the required device information and
description of the problem.
CANlink wireless 4000 Device Manual
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