Promise Technology SMARTSTOR NS4300N Product Manual

Chapter 8: Troubleshooting
149
• Be sure that SmartNAVI is looking on the same network where you
connected the SmartStor.
• If you are running a personal firewall on your Windows PC, the firewall might
prevent you from accessing folders on the SmartStor. You must do one of
the following actions:
• Disable the firewall
• Add an exception for the SmartStor
See “Resolving a Windows Firewall Issue” on page 151.
Verifying Connections with SmartNAVI
If your PC has multiple network connections, you must verify that SmartNAVI is
looking on the network where the SmartStor is installed:
1. Right-click the SmartNAVI icon in the Windows
application tray (lower right corner of the screen).
2. Choose Open SmartNAVI from the popup menu.
The MSN Window opens.
If your SmartStor does not appear in the MSN window, SmartNAVI does not
detect the SmartStor on your network. If you have verified all other functions,
then you might have SmartNAVI and SmartStor on different networks.
SmartNAVI icon
If the SmartStor is
running and connected,
it appears here

Promise Technology SMARTSTOR NS4300N Specifications

General

Brand	Promise Technology
Model	SMARTSTOR NS4300N
Category	Storage
Language	English