5. Troubleshooting When Using the
Scanner Function
This chapter describes likely causes of and possible solutions for scanner function problems.
When Scanning Is Not Done As Expected
This section describes causes and remedies when scan results are not as expected.
Problem Cause Solution
The scanned image is dirty. The exposure glass, scanning
glass or ADF is dirty.
Clean them. See "Maintaining Your
Machine", About This Machine .
The image is distorted or out
of position.
The original was moved
during scanning.
Do not move the original during
scanning.
The image is distorted or out
of position.
The original was not pressed
flat against the exposure
glass.
Make sure the original is pressed flat
against the exposure glass.
The scanned image is upside
down.
The original was placed
upside down.
Place the original in the correct
orientation. See "Setting of Original
Feed Type", Scanner Reference .
No image results from
scanning.
The original was placed with
the front and back reversed.
When the original is placed directly on
the exposure glass, the side to be
scanned must face down. When the
original is fed via the ADF, the side to be
scanned must face up.
Images are scanned in
rotated.
If you set the original with its
top edge backward and save
full colour/gray scale images
as a TIFF or JPEG file, they are
scanned in rotated.
When placing a stack of originals in the
ADF, place their top edges first. See
"Setting of Original Feed Type",
Scanner Reference .
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