2. Troubleshooting When Using the
Copy/Document Server Function
This chapter describes likely causes of and possible solutions for copier/document server function
problems.
Messages Displayed When Using the Copy/
Document Server Function
This section describes the machine's main messages. If other messages appear, follow the instructions they
contain.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. See "Recommended Paper Sizes and Types", About This
Machine .
• For messages that are not listed here, see "When You Have Problems Operating the Machine".
• p.20 "When You Have Problems Operating the Machine"
Message Cause Solution
"Authentication has failed." The entered login user name
or login password is not
correct.
Ask the user administrator for the correct
login user name and login password.
"Authentication has failed." The machine cannot perform
authentication.
Contact the administrator.
"Cannot detect original size." The original placed on the
exposure glass is a non-
standard size.
• Place the original on the exposure
glass again. Face the original
down.
• If the machine cannot detect the
size of the original, specify the size
manually - do not use Auto Paper
Select mode or the Auto Reduce/
Enlarge function. See "Sizes
Detectable with Auto Paper
Select", Copy and Document
Server Reference .
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