When Stored Files Cannot Be Edited
This section describes likely causes of and possible solutions for stored files being unable to be edited.
Problem Cause Solution
Stored files cannot be
deleted. File names and
passwords cannot be
changed. Files cannot be
redelivered.
Limits have been imposed
using the available extended
security function.
Contact the administrator.
When the Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the network delivery function problems.
Problem Cause Solution
Cannot use the network
delivery function.
The delivery software may be
an old version or a security
setting may be specified.
Contact the administrator.
Cannot use the network
delivery function.
The network delivery function
setting is not correct.
Specify it correctly. See "Network
Settings Required to Use the Network
Delivery Scanner", Network and System
Settings Guide .
When S/MIME Cannot Be Used
This section describes likely causes of and possible solutions for S/MIME-related problems.
Problem Cause Solution
If several destinations are
selected for the broadcasting
sequence, the data is sent
over twice.
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are sent
to the destinations for which
S/MIME authentication is not
set.
Make sure S/MIME-authentication
destinations are separate from plain text
destinations.
Contact the administrator for details
about destination settings.
5. Troubleshooting When Using the Scanner Function
104
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