Problem Cause Solution
When putting a signature on
an e-mail using S/MIME, an
e-mail address for "Sender" is
not set for "From".
When S/MIME is applied,
the administrator appears in
the "From" field, and the
sender appears in the "Reply-
to" field.
Contact the administrator.
• Using S/MIME makes e-mail larger than when not using S/MIME.
When You Cannot Send Scan Files Using WSD
This section describes likely causes of and possible solutions for sending scan files using WSD.
Problem Cause Solution
The WSD scanner function
cannot be used.
Scan Profile is not set on the
client computer.
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scanner Reference .
The WSD scanner function
cannot be used.
The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives scan
data.
Open scanner Properties, click the
[Events] tab, and then select [Start this
Program] as the computer's response on
receipt of scan data. For details, see
your operating system's Help.
Although scanning was
performed by the client
computer, the WSD scanner
function cannot be used.
WSD scanning cannot be
performed from a client
computer.
Use the machine's control panel to send
scan data to a client computer by WSD.
Alternatively, disable WSD scanning
and use TWAIN to send scan data to a
client computer.
Operations Are Not Possible When Messages Are Displayed
This section describes likely causes of and possible solutions for messages that appear and when the
machine fails to operate.
When You Cannot Send Scanned Files
105
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