Messages Displayed on the Control Panel When Using the Printer Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel.
• Before turning the main power off, see "Turning On/Off the Power", About This Machine .
Message Cause Solution
"Authentication has failed." The entered login user name
or login password is not
correct.
Ask the user administrator for the correct
login user name and login password.
"Authentication has failed." The machine cannot perform
authentication.
Contact the administrator.
"Cannot connect with the
wireless card. Turn the main
power switch off, then check
the card."
• The wireless LAN
interface unit was not
inserted when the
machine was turned on.
• The wireless LAN
interface unit was pulled
out after the machine
was turned on.
• The settings are not
updated although the
unit is detected.
Turn off the machine, and check the
wireless LAN interface unit is inserted
correctly. Then, turn the machine on
again. If the message appears again,
call your service representative.
"Hardware Problem:
Ethernet"
An error has occurred in the
Ethernet board.
Turn the main power switch off, and
back on again. If the message appears
again, contact your service
representative.
"Hardware Problem: HDD" An error has occurred in the
hard disk drive.
Turn the main power switch off, and
back on again. If the message appears
again, contact your service
representative.
"Hardware Problem: Parallel
I/F"
An error has occurred in the
parallel interface board.
Turn the main power switch off, and
back on again. If the message appears
again, contact your service
representative.
4. Troubleshooting When Using the Printer Function
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