Message Cause Solution
"No response from the
scanner."
The machine or client
computer is not connected to
the network correctly.
Check whether the machine or client
computer is connected to the network
correctly.
"No response from the
scanner."
The network is crowded. Wait for a while, and then try to
reconnect.
"Scanner is in use for other
function. Please wait."
A function of the machine
other than the Scanner
function is being used such as
the Copier function.
• Wait for a while and reconnect.
• Cancel the job in progress.
For example, press [Exit], and then
press the [Copy] key. Next, press
the [Clear/Stop] key. When the
message "The Clear / Stop key
was pressed. Are you sure you
want to stop scanning?" appears,
press [Stop].
"Scanner is not available on
the specified device."
The TWAIN scanner function
cannot be used on this
machine.
Contact your service representative.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
Set the main power switch to "On".
"Scanner is not available.
Check the scanner
connection status."
The machine is not connected
to the network correctly.
• Check whether the machine is
connected to the network correctly.
• Deselect the personal firewall
function of the client computer. For
details, see Windows Help.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
"Using telnet", Network and
System Settings Guide .
"Scanner is not ready. Check
the scanner and the options."
The ADF cover is open. Check whether the ADF cover is closed.
"The name is already in use.
Check the registered names."
You tried to register a name
that is already in use.
Use another name.
5. Troubleshooting When Using the Scanner Function
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