SM 8-41 J001/J003
8.4.6 SC CODES
Problem Solution
Event
Service Center Call
Response
Probable Cause Operator Action
Content User
NR
C
SC 999 (All
LED’s flash,
failed to
Check for paper jams.
The HP sensor for the maintenance unit
stepper motor is abnormal.
Switch the printer off/on. Switch the printer off/on. X
detect HP
position)
Switch the printer off/on. Replace the HP sensor
X X
If this does not solve the
problem, repair.
Replace the maintenance unit.
X X
SC 997 (All
LEDs flash)
(1) Switch the printer off.
Raise the top cover Raise the top cover
X
(2) Raise the top cover.
Raise the top cover Raise the top cover
X
(3) Move the carriage left/right
manually and check for
paper scraps and remove. If
nothing around the carriage,
go to Step 4.
<Signal from Horizontal Encoder
Abnormal>
Carriage is abnormal, paper jam, load on
carriage or guide abnormal, printer
operates at half speed.
Move the carriage manually and check
for foreign objects, paper scraps, etc.
Move the carriage manually and check for
foreign objects, paper scraps, etc. If nothing is
found.
X
(4) Switch the printer on and
confirm the SC code
Switch the printer on. X X
(5) Repair If the problem persists, the COM board, FFC
(Flexible Flat Cable), or control board is
damaged.
X
(1) Switch the printer off.
<No input signal from the horizontal
encoder/ horizontal motor not on>
(Switches on only at power on.)
Switch the printer off.
Switch the printer off.
X SC 996 (All
LEDs flash, at
power on the
horizontal drive
does not
operate)
(2) Open the top cover. Open the top cover. Open the top cover. X
(3) Check the cable connection
of the horizontal encoder.
Encoder cable disconnected or broken.
Harness disconnected
Check the cable connection of the
horizontal encoder. If disconnected, go
to (5). If not disconnected, go to (4).
Check the cable connection of the horizontal
encoder. If disconnected, go to (6). If not
disconnected, go to (4).
X
(4) Move the carriage by hand
and remove any foreign
objects, paper scraps, etc. If
you see no foreign objects,
go to step (5).
Carriage locked by foreign object, paper
scraps
Move the carriage by hand and remove
any foreign objects, paper scraps, etc. If
you see no foreign objects, go to (5).
Move the carriage by hand and remove any
foreign objects, paper scraps, etc. If you see no
foreign objects, go to (5).
X
(5) Switch the printer on, and if
the SC code appears again,
go to Repair.
Horizontal encoder sensor, horizontal
motor, horizontal motor drive damaged
Switch the printer on and see if NRC
code reappears.
Switch the printer on, and if the NRC code
appears again, go to Repair.
X