5. Troubleshooting
If Your Machine Does Not Operate As You
Want
The following chart gives explanations of common problems and messages. If other messages appear,
follow the instructions displayed.
Problem Causes Solutions
"Please wait." appears. This message appears when
you turn on the operation
switch or change the toner
bottle.
Wait for the machine to get ready.
The display is off. Energy Saver worked. Turn on the operation switch.
The operation switch is
turned off.
Nothing happens when the
operation switch is turned
on.
The main power switch is
turned off.
Turn on the main power switch.
The user code entry display
appears.
Users are restricted by user
management.
Enter the user code (up to eight digits),
and then press the [OK] or [ ] key.
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Load paper correctly. Load paper into
Tray 1–3 with the print side up, and
bypass tray with the print side down.
Misfeeds occur frequently. The tray's side fences may
not be locked.
Check the side fences are locked. See
page 112 "Changing the Paper Size".
The tray's end fence may
not be set properly.
Check the end fence is set properly. See
page 112 "Changing the Paper Size".
You may have loaded
paper of a size not shown
on the paper size selector.
When using paper of a size that cannot
be detected automatically, use Tray
Paper Settings to set the paper size. See
page 80 "Tray Paper Settings" and
page 140 "Copy Paper".
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