4: Maintenance, Service and Troubleshooting
71
Before you Ring for Help
If you have tried the suggestions on the previous pages and the
problem remains, contact either RM or your supplier for help.
1. Make sure you can provide full details of your system. If you
have not already done so, fill in the form on the inside front
cover of this manual so that you can give a quick reply to
questions asked about your computer.
Make sure you know the serial number and part number of your
computer when you ring RM. You should also have your
Service Call Number with you when you ring.
There is help on obtaining a service call number in RM PC Help.
2. Find out as much as you can about the problem and its effects
so that you can describe it clearly. If you can reproduce the
problem, note how you did it before calling.
3. Make a careful note of the circumstances which led up to your
problem.
• What software was loaded?
• What happened when you tried the suggestions given on the
previous pages?
• Have you changed any settings in the Setup program?
If possible, ring RM with your computer in front of you so that you
can try out any suggestions given to you.
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