RoboSense RS-LiDAR-32 - Appendix A ▪ Point Time Calculate

RS-LiDAR-32 User Manual
33
11 Troubleshooting
This section provides detail on how to troubleshoot your sensor.
Problem
Resolution
Interface BOX red LED
doesn’t light or blink
 Verify the power connection and polarity
 Verify the power supply satisfy the requirement (at least 3A @ 12V)
Interface BOX red LED
lights on but green LED
doesn’t light or blink
 Verify the connection between Interface BOX and LiDAR is solid.
Rotor doesn’t spin
 Verify the Interface BOX LEDs is okay
 Verify the connection between Interface BOX and LiDAR is solid.
Reboot at the boot time
 Verify the power connection and polarity
 Verify the power supply satisfy the requirement (at least 3A @ 12V)
 Check if the LiDAR mounting plane is level or if the LiDAR bottom
fixing screws are too tight.
Unit spin but no data
 Verify network wiring is functional.
 Verify receiving computer's network settings.

Verify packet output using another application (e.g. Wireshark)
 Verify no security software is installed which may block Ethernet
broadcasts.

Verify input voltage and current draw are in proper ranges
Can see data in Wireshark
but not RSVIEW
 Check no firewall is active on receiving computer.
 Check the receiving computer’s IP address is the same as LiDAR
destination IP address.
 Check the RSVIEW Data Port setting.
 Check the RSVIEW installation path and LiDAR configuration files
path both do not contain any Chinese characters.

Check if the wireshark receive the MSOP packets.
Data dropouts
 This is nearly always an issue with the network and/or user computer.
 Check the following: