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2 Package overview
Prior to opening, examine the shipping package for evidence of physical damage. If there is proof of
mishandling prior to opening, you must report it to the relevant support center of the regional representative
or operator.
2.1 Content
The headsets are sold both as a standalone product and together with the base in combined packaging. In
general, every shipped headset unit box contains the below items. If sold together with the base, then the
below add-ons will take part of the package. Make sure all relevant components are available in the package
before proceeding to the next step.
• 1x headset
• 1x USB C cable
• 1x 600mAH Li-polymer battery
• 1x 1-page A5 double side B/W print
+
• 1x base station (charger)
• 1x PSU fixed
Customer specific changes may occur.
NOTE: RTX3741 DECT Dongle is sold separately
2.2 Damage inspection
The following steps are recommended to be followed for damage inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping carton
until it has been examined by the operator. The operator/regional representative will initiate the
necessary procedure to process this RMA. They will guide the network administrator on how to
return the damaged package if necessary.
3. If no damage is found, then unwrap all the components and dispose of empty package/carton(s) in
accordance with country specific environmental regulations.
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