Troubleshooting
GT-Series Terminal User’s Guide - 135
Troubleshooting Summary
The most common steps used to troubleshoot a terminal are:
• Using Telnet (to view the terminal's log file and check processes).
• Reviewing Terminal Status (either through the command menus or the terminal's
web server)
• Using the CLI (to view specific database information records on the terminal)
Lastly, keep in mind that rebooting the terminal is a perfectly acceptable way of
troubleshooting a problem. Just be sure to do it through the terminal command menus,
or telnet - do not power cycle the terminal to reboot the terminal. Also, keep in mind
that rebooting may only offer a temporary solution; if the problem continues to arise,
accessing at the log file and trying to understand what the terminal is doing at the time
of failure will be critical in resolving the problem.
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