Shure Microflex Complete Wireless MXCW - Additional Troubleshooting Resources; Firmware; Firmware Updates; Update Firmware for Conference Units

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Conference Units
Access the technician menu by tapping the gear icon. While at the top of the set
tings page, hold down the volume control knobs and tap the right side of the screen.
Go to the information screen and tap Factory reset.
Networked Charging Sta
tion
Press and hold the recessed reset button.
Network reset: Press and hold for 4 seconds to reset any network settings and refresh
network connection.
System reset: Press and hold for 8 seconds to reset the device to default factory set
tings.
From the Software
Access Point
Go to Settings > Device reset Device reset . Select Reboot device or Restore
factory defaults.
Conference Units
Go to Devices and select a device. From the device properties panel, open more op
tions and select Factory reset.
Networked Charging Sta
tion
Go to Settings > Device reset Device reset . Select Reboot device or Restore
factory defaults.
Additional Troubleshooting Resources
For additional troubleshooting assistance or further information on complex installations, contact Shure to speak with a support
representative. In the Americas region, call Systems Support group at 847-600-8440. For users in other locations, go to
www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's website
at www.audinate.com.
Firmware
Firmware Updates
Firmware is embedded software in each component that controls functionality. Periodically, new versions of firmware are devel
oped to incorporate additional features and enhancements. To take advantage of design improvements, new versions of the
firmware can be downloaded and installed using the Shure Update Utility tool.
Software is available for download from http://www.shure.com/update-utility.
Update Firmware for Conference Units
Upload MXCWAPT and MXCW640 firmware updates to the MXCWAPT using the Shure Update Utility tool.
Go to the web application > Settings > Firmware.
Select the desired conference units.