10.3 Status log
NOTE
The status log is retained even after switching the device off and on again.
The device distinguishes between four types of faults:
■
Information
■
Warning
■
Fault
■
Critical fault
The device saves only the last five entries for each fault type.
10.3.1 Displaying the Status Log
To display the status log, connect the SOPAS ET configuration software with the device
online.
1. Connect the SOPAS ET configuration software to the device.
2. In the RFU6xx project tree open: Service > System Status
10.4 SICK service
If an error cannot be rectified, the device may be defective.
The device cannot be repaired by the customer. Interrupting or modifying the device will
invalidate any warranty claims against SICK AG.
Fast replacement of a device by the customer is, however, possible.
►
If a fault cannot be rectified, contact the SICK Service department. To find your
agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation and serial
number to ensure faster assistance.
10.5 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
10.6 Returns
►
Only send in devices after consulting with SICK Service.
►
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
Optional memory card
•
Check whether there is a memory card in the card slot of the device. If yes, remove
the memory card from the faulty device in de-energized state.
•
Do not send in the memory card!
TROUBLESHOOTING 10
8027750//2022-12-15 | SICK O P E R A T I N G I N S T R U C T I O N S | RFU63x
81
Subject to change without notice
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