6 SERVICE AND WARRANTY
6.1 TECHNICAL SUPPORT
SMC recommend a recalibration or verification of the motion sensor every second year of usage.
This is due to the aging over time of the internal sensors and components in the motion sensor.
If you experience any problem, or you have a question regarding your sensor please contact your
local agents or SMC directly.
Refer to website http://www.shipmotion.eu/
Please have the following information available
• Equipment Model Number
• Equipment Serial Number
• Fault Description
Worldwide Service contact
Telephone: +46 8 644 50 10 (CET 8am – 5pm)
E-mail: support@shipmotion.eu
Return Procedure
If this is not possible to solve the problem a Ship Motion Control technician will issue a Return
Material Authorization Number (RMA#). Please be ready to provide the following information.
• Name
• Address
• Telephone, Fax, E-mail
• Equipment Model Number
• Equipment Serial Number
• Installation Date
If the Sensor is under warranty, repairs are free. Please see the SMC Ship Motion Control warranty
statement.
Pack the sensor in its original packaging, or suitable heavy packaging.
Mark the RMA# on the outside of the package
Return the Sensor, prepaid carrier to SMC
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