Snom 710 - Transferring Calls

50
snom 710 User Manual Using the Phone
Transferring calls
You can transfer connected calls as well as calls ringing on your phone.
• When you have a call on the line, there are two ways to transfer it to a third party:
◦ Announcing the call to the third party first, to make sure the call is welcome and will be
accepted: Attended transfer;
◦ Transferring the call unannounced: Blind transfer. There will be no feedback on whether the
third party is available and/or picking up the call.
• When a call is ringing on your phone, you can transfer it to a third party without answering it first
(blind transfer only).
Attended transfer
1. Put the call on hold.
2. Dial the number you wish to transfer the call to and announce the call.
3. If the third party wishes to accept the call, press
XFER
and .
Blind transfer
1. With a call ringing or on the line, press
XFER
.
2. Dial the number of third party you intend to transfer the call to.
3. Press
.
Call waiting
When you are in a call, another incoming call will be announced visually by the symbol and
acoustically by the sound of a double beep; you will also see caller ID on-screen if it is being
transmitted. Switch to visual or acoustic announcement only or turn call waiting off in the drop-down
menu on the phone’s web interface, Advanced > Audio > Call Waiting Indication. See also "Call
waiting" on page 72.
Single call waiting More than one call waiting
• Press
to accept the second call and put your current call on hold.
• If you do not wish to accept the call, you can:
◦ ignore the announcement. If you have set call forwarding when busy, the call will be transferred
to that phone.
◦ transfer the call (blind transfer). Press
Xfer
, dial the number, and press .
◦ reject the incoming call by pressing
. The caller hears the busy signal. Pressing for three
seconds will also put the caller on the Deny list of the phone's directory. Future calls from this
number will not ring on the phone; the caller hears the busy signal.