Chapter 8 • Troubleshooting
81
As always, when you make any changes to your file, be sure to send the new file to
the keypad and thoroughly test your changes.
IR PROBLEMS
If your IR system is not functioning properly, the first thing to check is the IR
receiver. Each K2 has an IR pass-thru receiver to allow hand held remotes to work
with the system. This receiver comes disabled from the factory.
If both hand held data and data loaded into the keypad is not functioning, check
that the IR receiver is turned OFF. This can be set at the keypad through the control
panel (chapter 2) or the edit device properties screen from the software (chapter 5).
If the receiver is ON, then any residual visible or electronic noise in the room can
interfear with the IR data. Turn the receiver OFF and try your commands from the
keypad again.
If the system functions after disabling the IR receiver, try to locate the source of
interference. Likely sources are fluorescent, halogen or neon lights, direct or
reflected sunlight, electronic noise from tube or flat panel televisions, or infrared
security sensors.
If the system still does not function after the IR receiver is turned OFF, check your
keypad file to be sure that there is an IR command associated with the button in
question. Also check that the IR command has a proper IR code with a carrier, if
appropriate. Visual Emitters (Sonance VE1 or VE2) can also be very helpful to see
IR activity when troubleshooting the system.
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