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user has to register online.
Our Warranty
Subject to the conditions of this Comprehensive 3-Year
Warranty Sonim warrants this product to be free from
major defects in design, material and workmanship at
the time of its original purchase by a consumer, and for a
subsequent period of Three (3) years.
What We Will Do
If during the guarantee period, this product fails to
operate under normal use and service, due to defects
in design, material or workmanship, Sonim’s authorized
distributors or service partners, in the country/region
where you purchased the product, will repair or replace
at the sole discretion of Sonim, with the same or better
model in the same or better condition.
Sonim and its service partners reserve the right to charge
a handling fee if a returned product is found not to be
under warranty according to the conditions below.
Please note that some of your personal settings,
downloads or other information may be lost when your
Sonim Product is repaired or replaced. Sonim does not
take any responsibility for any lost information of any kind
and will not reimburse you for any such loss.
You should always make backup copies of all the
information stored on your Sonim Product such as
downloads, pictures, video’s, music, calendar and
contacts before handing in your Sonim Product for repair
or replacement.
You should always remove SIM cards and MicroSD
cards before handing in your Sonim Product for repair or
replacement. Depending on local law and legislations we
will, in order to protect your data and privacy, destroy any
received SIM cards and MicroSD cards.
Phone Care
Each Sonim Phone has a designated IP class for dust
and water protection, according to the IEC Ingress
Protection (IP) Standard 60529. This means that the
phone is dust protected and can be submerged into 6.5
feet/2 m deep water for up to 30 minutes. Immersion in
deeper water can damage it and must be avoided.
Sonim phones are built for heavy duty use. Its design
protects against disassembly or mechanical damage
when subjected to forces equal to free fall from the height
of 6.5 feet/2 meters. Subjecting the phone to stronger
impact and forces can damage it and must be avoided.
Conditions
1. The warranty is valid whether or not the product has
been registered.
2. The warranty is valid only if the original proof of
purchase issued to the original purchaser by an
authorized service provider, specifying the date
of purchase and serial number for this Product,
is presented with the Product to be repaired
or replaced. Sonim reserves the right to refuse
warranty service if the device is found to be out of
warranty under the conditions as set forth herein.
3. If Sonim repairs or replaces the Product, the
repaired or replaced Product shall be warranted
for the remaining time of the original warranty
period or for ninety (90) days from the date of
repair, whichever is longer. Repair or replacement
may involve the use of functionally equivalent
End User License Agreement
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