Chapter 6: Troubleshooting and Maintenance 57
Troubleshooting
Chapter 6: Troubleshooting and Maintenance
This chapter contains information to help you correct problems with system operation and provides
instructions on the proper care of the system, transducer, and accessories.
Troubleshooting
If you encounter difficulty with the system, use the information in this chapter to help correct the
problem. If the problem is not covered here, contact SonoSite technical support at the following
numbers or addresses:
Technical support 1-877-657-8118
International technical support: Contact your local representative or call 425-951-1330
Technical support fax: 1-425-951-6700
Technical support e-mail: service@sonosite.com
SonoSite website: www.sonosite.com
and select Technical Support under
Special Features
Table 1: Troubleshooting
Symptom Solution
System will not power on. Check all power connections.
Ensure the battery is charged.
System image quality is poor. Adjust the brightness, as necessary, to improve image quality.
Adjust the contrast, as necessary, to improve image quality.
Adjust the gain.
No CPD image. Adjust the gain.
No DCPD image.
(C15 only)
Adjust the gain.
Printer does not work. Check the printer connections.
Check the printer to ensure that it is turned on and set up
properly. See the printer manufacturer’s instructions, if
necessary.
Touch screen does not work. Ensure system is not in live imaging or CPD imaging.
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