Speechi SuperGlass+ - Troubleshooting; Image and Sound; Touch Function; Hardware

© Speechi (08/29/2023)
User Manual l SpeechiTouch SuperGlass+ Interactive Display | HP-006(-C)
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8. Troubleshooting
8.1. Image and sound
PROBLEM
RESOLUTION METHOD(S)
No picture
1. Check that the screen is switched on and not in standby mode.
2. Check that the device for the selected channel (OPS, HDMI...) is switched
on and connected to the display.
3. Check all connecting cables for damage and correct connection.
No sound
1. Check that you have not muted the screen and that the volume is not at
zero.
2. Check all audio connection cables.
No picture, no
sound
Check all of the above.
Only one speaker
works
1. Check audio cable for damage and correct connection.
2. Check the sound balance in the screen settings (see section 6.2).
Weak or colorless
image
1. Check video cable connection if using an external source.
2. Check the display parameters (contrast, brightness...) in the screen settings.
8.2. Touch Function
PROBLEM
RESOLUTION METHOD(S)
Touch function
invalid
1. Check TOUCH cable if it's an external computer.
2. Check that the touch driver is correctly installed and working on the external
computer.
Touch
positioning not
correct
1. Check the above points.
2. Face the screen, and if you're using a stylus, make sure it's facing the screen
too.
8.3. Hardware
PROBLEM
RESOLUTION METHOD(S)
Machine
automatically
shut down
1. Check whether set sleep or not.
2. Check whether there is sudden power outage.
3. The system will automatically shut down if the interactive intelligent Panel's
external channel loses signal for 5 minutes. Please check the input and
connection of the signal.
Remote control
failure
1. Check whether there are other objects between remote control and equipment
control receiving window, thus leading to failure of remote control.
2. Check whether the battery electrode in the remote control is correct.
3. Check whether remote control needs to replace battery.
8.4. External PC