St George eftpos - Operating Training Mode

13DIAL-UP EFTPOS MERCHANT OPERATING GUIDE PROCEDURES
- Savings/Cheque account transaction DECLINED
- Credit/Debit card will NOT READ when performing a Savings/Cheque account
transaction.
Note: The non compliance to the above procedure will be considered a serious
breach of the merchant agreement and may result in termination of your merchant
facility.
4.4 Operating Training Mode
Training mode helps you train new staff members in the operation of the terminal.
Training mode can be initiated at any time during the day without affecting live value
totals. During training mode the terminal will not connect to the host but will perform
all transactions offline. Transactions performed in training mode will not affect your
settlement total.
This function will either start or end the training mode session.
Please Note:
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Training mode cannot be used for chip cards. If attempted you will receive the error
message ‘CHIP CARDS NOT SUPPORTED IN TRAINING MODE’.
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If training mode has been inactive for 2 minutes, it will revert back to live mode.
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In training mode, whole dollar amounts will generate an approved transaction.
Other amounts will result in a ‘response code’ corresponding to the number of
cents. For example an amount of $2.01 or $0.01 will result in a response code of
01 Declined, Contact Bank.
To start training mode:
TERMINAL DISPLAY PROCEDURE
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ENTER AMOUNT
Press the Function (FUNC) button.
FUNCTION? Key in 101 and press ENTER.
TRAINING MODE
PASSWORD?
Key in the terminal password and press ENTER.
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TRAINING MODE
ENTER AMOUNT
When the terminal runs in training mode the idle
screen is changed to display TRAINING MODE.
Process transactions as per procedures in section 5.0. Receipts will display TRAINING
on them. After two minutes of inactivity the terminal will exit training mode and return
to the idle prompt.