St George eftpos - Voiding a Transaction

DIAL-UP EFTPOS MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES22
5.4 How to Void a Transaction
The Void function can be carried out on credit or charge cards to reverse a transaction
that has not yet settled (where available).
Note:
Debit card and Pre-Authorisation transactions cannot be voided.
TERMINAL DISPLAY PROCEDURE
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ENTER AMOUNT
Press ENTER until VOID is displayed on the
screen.
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VOID TIP MOTO
Press the soft key beneath VOID.
VOID PASSWORD? Key in the void password and press ENTER.
VOID
ENTER ROC NO.
Key in the ROC (Record of Charge) number
printed on the receipt of the original transaction
and press ENTER.
SALE $10.00
............0076
APPR CODE 692124
ENTER TO CONFIRM
Press ENTER to confirm the transaction.
If incorrect press CANCEL.
CREDIT VOID
PROCESSING
The terminal is connecting to the bank and
processing the void.
VERIFY SIGNATURE
CORRECT? YES/NO
Have the customer sign the receipt. If the
signature matches the signature on the card,
press ENTER. Otherwise press CANCEL.
Note: A cardholder’s signature is not a necessity
for a void.
CUSTOMER COPY
PRESS ENTER
Press ENTER to print the customer copy.
Before completing the transaction, check that the transaction was approved. Hand
the customer their copy of the transaction record and their card.
If the transaction is declined, the terminal will display an error message giving the
reason. An explanation of the error code is available in section 11.2, Response Codes.