What does CANNOT PAY (Code 51) mean on St George Touch terminals?
If your St George Touch terminal displays 'CANNOT PAY (Code 51)', obtain another form of payment and advise the cardholder to contact their card issuer.
Why is my St George Touch terminal not reading cards?
If your St George Touch terminal is not reading cards, try these steps: Re-insert or swipe the card according to the instructions. If the card reader still doesn't respond, power off the terminal for 10 seconds, then power it back on. Attempt the transaction again. If problems persist, further assistance may be needed.
How to fix paper jamming on St George eftpos?
To address paper jams, feeding or printing issues on your St George Touch terminal, follow these steps: 1. Remove the paper roll to check for any caught paper. 2. Replace the roll if it's damaged. 3. If the problem persists, power off the terminal for 10 seconds, then power it back on. 4. Initialise the terminal by pressing ENTER until INIT is displayed, then press the soft key beneath INIT. The terminal should print a logon receipt to confirm if the printer works. You can also test the printer by pressing the FUNC button followed by 82 to print a receipt. If the problem continues, further assistance may be needed.
What does CANNOT PAY (Code Z4) mean on St George eftpos Touch terminals?
If your St George Touch terminal displays 'CANNOT PAY (Code Z4)', obtain another form of payment.
What does CONTACT CARD ISSUER (Code 56) mean on St George eftpos?
If your St George Touch terminal displays 'CONTACT CARD ISSUER (Code 56)', obtain another form of payment and advise the cardholder to contact their card issuer.
What does CANNOT PAY (Code Z1) mean on St George eftpos Touch terminals?
If your St George Touch terminal displays 'CANNOT PAY (Code Z1)', obtain another form of payment.
What does PLEASE RETRY (Code 90) mean on St George eftpos?
If your St George Touch terminal displays 'PLEASE RETRY (Code 90)', retry the transaction. If it declines again, obtain another form of payment. Advise the cardholder to contact their card issuer.
What does CANNOT PAY (Code 75) mean on St George eftpos?
If your St George Touch terminal displays 'CANNOT PAY (Code 75)', retry the transaction. If it declines again, obtain another form of payment. Advise the cardholder to contact their card issuer.
What does ISSUER UNAVAILABLE (Code Z3) mean on St George Touch terminals?
If your St George Touch terminal displays 'ISSUER UNAVAILABLE (Code Z3)', obtain another form of payment.
What to do if St George Touch terminal displays FORMAT ERR CALL HELPDESK (Code 30)?
If your St George Touch terminal shows 'FORMAT ERR CALL HELPDESK (Code 30)', power the terminal off and on, then retry the transaction.
Step-by-step guide for processing a standard sales transaction using the EFTPOS terminal.
Instructions for dispensing cash to customers from their cheque or savings accounts.
Procedure for processing a refund for a previous valid transaction on the same card.
Steps to reverse a transaction that has not yet settled (credit/charge cards only).
Guide for processing sales transactions where a tip amount is added.
Function to reserve funds for a sale to be processed later, common for hotels/rentals.
Completing a previously made pre-authorisation transaction.
Manual or automatic process to settle all transactions and balance the batch.
How to perform transactions when host communication is lost.
Common hardware issues like terminal response, card reader, and printer problems.
Guide to understanding error codes displayed on the terminal and their causes.
General| Category | Touch terminals |
|---|---|
| Device Type | EFTPOS terminal |
| Connectivity | Ethernet, WiFi |
| Payment Methods | Credit/Debit cards, Contactless, Mobile payments |
| Security | PCI PTS 5.x |
| Printer | Integrated thermal printer |
To Next Page