63DIAL-UP EFTPOS MERCHANT OPERATING GUIDE TROUBLE SHOOTING
CODE DISPLAY CAUSE/ACTION
00 APPROVED
●
The transaction has been approved.
08 APPROVED
With signature
●
The transaction has been approved if the
signature is correct.
Y1 APPROVED
●
The transaction has been approved.
Y3 APPROVED
●
The transaction has been approved.
01 CALL FOR AUTH
●
Unable to obtain electronic authorisation.
●
Call for authorisation from appropriate
authorisation centre then complete manual sales
voucher if approved.
02 CALL FOR AUTH
●
Unable to obtain electronic authorisation.
●
Call for authorisation from appropriate
authorisation centre then complete manual sales
voucher if approved.
03 INVALID PPID
●
Contact the Helpdesk.
04 CONTACT CARD
ISSUER
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
05 CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
06 CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
08 APPROVED
PENDING
SIGNATURE
●
The transaction is approved if the signature is
correct.
●
The cardholder should now sign the receipt.
12 INVALID
TRANSACTION
●
Retry the transaction selecting a different
account.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
13 CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
14 CONTACT CARD
ISSUER
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
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