64 DIAL-UP EFTPOS MERCHANT OPERATING GUIDE TROUBLE SHOOTING
CODE DISPLAY CAUSE/ACTION
30 FORMAT ERR CALL
HELPDESK
●
Power the terminal off and on and retry the
transaction.
●
Contact the Helpdesk whilst the cardholder is
present to confirm if the transaction has been
processed correctly.
39 WRONG ACCOUNT
●
Retry the transaction, selecting a different account.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
41 CONTACT CARD
ISSUER
●
Contact manual Credit Card Authorisations.
●
Press the option for extension 500.
43 CONTACT CARD
ISSUER
●
Contact manual Credit Card Authorisations.
●
Press the option for extension 500.
51 CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
52 WRONG ACCOUNT
●
Retry the transaction, selecting a different account.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
53 WRONG ACCOUNT
●
Retry the transaction, selecting a different account.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
54 EXPIRED CARD
CANNOT PAY
●
Check the card expiry date.
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
55 INVALID PIN
●
The cardholder has entered the wrong PIN.
●
Retry the transaction with the correct PIN.
56 CONTACT CARD
ISSUER
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
58 INVALID
TRANSACTION
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
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