St George eftpos - 8 Fall Back Sales Procedures; Electronic Fall Back

56 DIAL-UP EFTPOS MERCHANT OPERATING GUIDE FALL BACK SALES PROCEDURES
8.0 Fall Back Sales Procedures
8.1 Electronic Fall Back
The Electronic Fall Back (EFB) facility is available only when enabled on the terminal,
and only for certain card types.
EFB is the ability to continue performing transactions on the terminal, even when
communication with the host system for on-line approval has been lost or the card
issuer is unavailable. In EFB mode, transactions are stored within the terminal and
manual vouchers are not required. After communication has been restored, the
terminal forwards the stored transactions to St.George for processing.
Your Merchant Letter of Offer contains your debit and credit floor limits.
You are reminded that you must not “split” a sale in order to avoid obtaining
authorisation.
When processing in EFB mode some differences apply to normal ‘on-line’ processing:
●
For credit card transactions that are over your credit card floor limit, you will be
required to enter an authorisation number which you can obtain by calling
1300 301 831. Alternatively ask your customer for an alternative means of payment.
●
Signature capture is required on all EFB transactions regardless of the account
selection or whether PIN was entered. The terminal will process the transaction in
accordance with the EFB floor limits and other validation settings.
●
Cheque/Savings account transactions exceeding your debit card floor limit will be
declined. Ask your customer for an alternate means of payment
When communication has been lost and the amount of the transaction is over your
floor limit, the terminal will display the following:
TERMINAL DISPLAY PROCEDURE
OVER EFB LIMIT
CALL FOR AUTH
ENTER APP CODE
You will be required to enter an authorisation
number, which you can obtain by calling
1300 301 831.
Enter this six digit code and press ENTER.
VERIFY SIGNATURE
CORRECT? YES/NO
**REMOVE CARD**
If the card was inserted, remove the card from
the reader.
Have the customer sign the receipt. If the
signature matches the signature on the card,
press ENTER. Otherwise press CANCEL.
CUSTOMER COPY
PRESS ENTER
Press ENTER to print customer receipt.