DIAL-UP EFTPOS MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES18
5.2 How to Process a Cash Only Transaction
If ‘Cash’ is enabled on the terminal, customers can be given cash out. Cash is available
from cheque and savings accounts only.
TERMINAL DISPLAY PROCEDURE
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ENTER AMOUNT
Press ENTER until CASH is displayed on the
screen.
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PRCH CASH RFND
Press the soft key beneath CASH.
ENTER CASH AMT Key in the cash amount and press ENTER.
CASH $10.00
INSERT/SWIPE CRD
Insert the customer’s chip card into the chip
card reader.
Or:
Swipe the customer’s card through the card reader.
CASH $10.00
SELECT ACCOUNT
CHQ SAV
Select either CHQ or SAV.
Note: CR is not an option.
CASH $10.00
PIN & ENTER
When prompted, have the cardholder key in
their PIN and press ENTER.
DEBIT CASH
PROCESSING
The terminal is connecting to the bank and
processing the transaction.
CUSTOMER COPY
PRESS ENTER
**REMOVE CARD**
Press ENTER to print customer’s receipt.
If the card was inserted, remove the card from
the reader.
Before completing the transaction, check that the transaction was approved. Hand
the customer their copy of the transaction record and their card. If the transaction
is declined, the terminal will display an error message giving the reason. An
explanation of the error code is available in section 11.2, Response Codes.
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