65DIAL-UP EFTPOS MERCHANT OPERATING GUIDE TROUBLE SHOOTING
CODE DISPLAY CAUSE/ACTION
59 CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
61 CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
62 CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
65 CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
75 CANNOT PAY
●
Retry the transaction.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
90 PLEASE RETRY
●
Retry the transaction.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
91 ISSUER NOT
AVAILABLE
●
Bank is unavailable; retry the transaction.
●
If the transaction is declined again follow manual
fall back procedures as explained in section 8.2.
94 CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
97 SETTLE NOT
AVAILABLE
●
A settlement has been processed in the last
24 hours, or the settlement is being attempted
between 9.30pm and 11.00pm (AEST).
●
Retry during settlement hours, making sure 24
hours have elapsed since the previous settlement.
98 SYSTEM ERROR
●
Turn terminal off, then back on, and retry the
transaction.
●
Contact the Helpdesk if the problem persists.
TC DECLINED TC
●
Retry the transaction, selecting a different account.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
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