What does INVALID TRANSACTION (Code 12) mean on St George Touch terminals?
If your St George Touch terminal displays 'INVALID TRANSACTION (Code 12)', retry the transaction selecting a different account. If it declines again, obtain another form of payment. Advise the cardholder to contact their card issuer.
What does WRONG ACCOUNT (Code 39) mean on St George eftpos Touch terminals?
If your St George Touch terminal displays 'WRONG ACCOUNT (Code 39)', retry the transaction, selecting a different account. If it declines again, obtain another form of payment. Advise the cardholder to contact their card issuer.
What does WRONG ACCOUNT (Code 52) mean on St George eftpos Touch terminals?
If your St George Touch terminal displays 'WRONG ACCOUNT (Code 52)', retry the transaction, selecting a different account. If it declines again, obtain another form of payment. Advise the cardholder to contact their card issuer.
What does WRONG ACCOUNT (Code 53) mean on St George Touch terminals?
If your St George Touch terminal displays 'WRONG ACCOUNT (Code 53)', retry the transaction, selecting a different account. If it declines again, obtain another form of payment. Advise the cardholder to contact their card issuer.
What does DECLINED TC (Code TC) mean on St George Touch terminals?
If your St George Touch terminal displays 'DECLINED TC (Code TC)', retry the transaction, selecting a different account. If it declines again, obtain another form of payment. Advise the cardholder to contact their card issuer.
What does PLEASE RETRY (Code 90) mean on St George eftpos?
If your St George Touch terminal displays 'PLEASE RETRY (Code 90)', retry the transaction. If it declines again, obtain another form of payment. Advise the cardholder to contact their card issuer.
Step-by-step guide for processing a standard sales transaction using the EFTPOS terminal.
Instructions for dispensing cash to customers from their cheque or savings accounts.
Procedure for processing a refund for a previous valid transaction on the same card.
Steps to reverse a transaction that has not yet settled (credit/charge cards only).
Guide for processing sales transactions where a tip amount is added.
Function to reserve funds for a sale to be processed later, common for hotels/rentals.
Completing a previously made pre-authorisation transaction.
Manual or automatic process to settle all transactions and balance the batch.
How to perform transactions when host communication is lost.
Common hardware issues like terminal response, card reader, and printer problems.
Guide to understanding error codes displayed on the terminal and their causes.
General| Category | Touch terminals |
|---|---|
| Device Type | EFTPOS terminal |
| Connectivity | Ethernet, WiFi |
| Payment Methods | Credit/Debit cards, Contactless, Mobile payments |
| Security | PCI PTS 5.x |
| Printer | Integrated thermal printer |
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