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Warranty
Stryker EMS, a division of the Stryker Corporation, offers two distinct warranty options in the United States:
One (1) year parts and labor. Under this option, Stryker EMS warrants to the original purchaser that its products
should be free from manufacturing non-conformances that affect product performance and customer satisfaction for
a period of one (1) year after date of delivery. Stryker’s obligation under this warranty is expressly limited to supplying
replacement parts and labor for, or replacing, at its option, any product that is, in the sole discretion of Stryker, found
to be defective.
Two (2) year parts. Under this option, Stryker EMS warrants to the original purchaser that non-expendable components
of its products should be free from manufacturing non-conformances that affect product performance and
customer satisfaction for a period of two (2) years after date of delivery. Stryker’s obligation under this warranty
as expressly limited to supplying replacement parts for, or replacing, at its option, any product which is, in the sole
discretion of Stryker, found to be defective. Expendable components, i.e. mattresses, restraints, I.V. poles, storage
nets, storage pouches, oxygen straps, and other soft goods, have a one (1) year limited warranty with this option.
Under either warranty option, Stryker EMS products are designed for a 5 year expected service life under normal use,
conditions, and with appropriate periodic maintenance as described in the maintenance manual for each device. Stryker
warrants to the original purchaser that the welds on its EMS products will be free from structural defects for the expected
5 year life of the EMS product as long as the original purchaser owns the product. Original purchasers will also obtain a
three (3) year limited parts warranty for the X-frame components of the MX-PRO R3 stretcher provided they also purchase
X-frame guards at the time of the original purchase and the guards are installed on the MX-PRO before it is put into service.
If Stryker requests, products or parts for which an original purchaser makes a warranty claim, the purchaser shall
return the product or part prepaid freight to Stryker’s factory.
Any improper use or alteration or repair by unauthorized service providers in such a manner as in Stryker’s judgment
affects the product materially and adversely, shall void this warranty. Any repair of Stryker products using parts not
provided or authorized by Stryker shall void this warranty. No employee or representative of Stryker is authorized to
change this warranty in any way.
This statement constitutes Stryker EMS’s entire warranty with respect to the aforesaid equipment. STRYKER MAKES NO
OTHER WARRANTY OR REPRESENTATION EITHER EXPRESSED OR IMPLIED, EXCEPT AS SET FORTH HEREIN. THERE
IS NO WARRANTY OF MERCHANTABILITY AND THERE ARE NO WARRANTIES OF FITNESS FOR ANY PARTICULAR
PURPOSE. IN NO EVENT SHALL STRYKER BE LIABLE HEREUNDER FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING FROM OR IN ANY MANNER RELATED TO SALES OR USE OF ANY SUCH EQUIPMENT.
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