DESCRIPTION
WARNING
CODE
SOLUTION
ER-17
ER-19
ER-22
ER-24
ER-25
ER-30
ER-31
ER-35
ER-37
ER-38
ER-00
ER-03
ER-04
ER-08
ER-10
ER-11
ER-13
ER-15
Dashboard data communication fault
Over discharge protection (level 2)
REGEN overcurrent protection (level 2)
Battery pack insulation protection (level 2)
Check dashboard wire connection
Lower REGEN setting
Turn OFF the key switch and back to ON again
System Warning Message
11.3
11.4
Please refer to the table starting on the next page for possible causes and solutions.
Note: When vehicle had issue, the warning indicator on the dashboard stays on, and when the vehicle speed is 0,
the LCD screen will display the corresponding error code.
Troubleshooting Troubleshooting
Battery discharge MOS over
temperature protection (level 2)
Battery charge MOS over
temperature protection (level 2)
Startup self-diagnostic over
temperature protection (level 1)
Battery cell temperature
unbalance protection (level 2)
Stop using the bike and contact manufacturer
or Authorized Surron Dealer
Bike enters Low Power Mode,
check if motor is in locked rotor condition.
Stop charging and contact manufacturer
or Authorized Surron Dealer
Stop using the bike and contact manufacturer
or Authorized Surron Dealer
Contact manufacturer or
Authorized Surron Dealer
Stop using the bike and contact manufacturer
or Authorized Surron Dealer
Stop using the bike and wait until the
temperature back to working condition
Stop using the bike and wait until the
temperature back to working condition
Contact manufacturer
or Authorized Surron Dealer
Contact manufacturer
or Authorized Surron Dealer
Contact manufacturer
or Authorized Surron Dealer
Contact manufacturer
or Authorized Surron Dealer
Stop using the bike and contact manufacturer
or Authorized Surron Dealer
Charging the battery pack
Battery cell low voltage protection (level 3)
Discharging over current protection (level 3)
BMS protection board 1 error
BMS protection board 2 error
Charger Malfunction
Battery current sensor error
Battery voltage sensor error
Battery cell discharge low
temperature protection (level 3)
Battery cell discharge over
temperature protection (level 3)
Battery cell voltage
unbalance protection (level 2)
Contact manufacturer
or Authorized Surron Dealer
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