Symantec ALTIRIS DEPLOYMENT SOLUTION 6.9 SP4 - V1.0 - Agent Auto Update; Troubleshooting

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Deployment Solution 37

Deployment Agent Installation

Agent Auto Update

The Deployment Agent has the ability to update itself to a newer version automatically,

and is set to update computers in batches to prevent network overload. This greatly

reduces the effort required when upgrading.

See the release notes on the Altiris Knowledgebase for specific information on Agent

upgrades.

Troubleshooting

See the following article on the Altiris KnowledgeBase:

Additional articles can be found by searching the Altiris KnowledgeBase.

18248 Remote Agent Installer Fails for AClient

Main Page

Default Chapter3
- Table of Contents3
Chapter 1: About Altiris® Deployment Solution19
- Deployment Solution Architecture20
Part I: Planning and Installing Your Deployment System23
Chapter 2: Preparing to Install24
- Step 1: Log on to Your Deployment Server Computer as an Administrator24
- Step 2: Create a Services Account25
- Step 3: Gather Automation Operating System Install Files26
- Step 4: Obtain a License File26
- Step 5: Install .NET and MDAC26
- Step 6: Start Microsoft's Internet Information Server (IIS)26
Chapter 3 Installing27
- Simple or Custom Install27
  - Simple Install27
  - Custom Install27
- Running the Setup Program27
Chapter 4: Post-Installation Configuration29
- Step 1: Grant Full Control of the Deployment Share to Your Service Account29
- Step 2: Create Domain Join and Deployment Share Accounts29
Chapter 5: Deployment Agent Installation34
- About the Deployment Agent34
- Installing the Agent34
  - Using the Remote Agent Installer (Windows-Only)35
  - Using a Script, E-Mail Link, or Manual Installation (All Platforms)35
- Agent Auto Update37
- Troubleshooting37
Part II: Booting Computers to Automation38
Chapter 6 What Is Automation39
Chapter 7: Automation Boot Methods41
- Which Automation Boot Method Should I Use41
Chapter 8: Automation Operating Systems44
- Which Automation Operating System Should I Use44
Chapter 9: Installing and Configuring Automation46
- Configuring Automation Operating Systems46
- Configuring Automation Boot Methods49
- Deploying Automation to Managed Computers50
  - Using Automation Partitions or Boot Media50
  - Using PXE51
Chapter 10: Setting up the Altiris PXE Server53
- What Is PXE53
- Why Use PXE53
- PXE Services and Architecture54
- How PXE Works55
  - Part 1: DHCP Request and PXE Discovery56
  - Part 2: PXE Bootstrap56
- PXE Planning and Installation57
- Configuring PXE Settings59
- PXE Settings60
- Boot Options60
  - PXE Redirection61
Part III: Using Deployment Solution62
Chapter 11 Deployment Basics63
- Computers63
- Jobs63
- Creating Jobs and Tasks64
- Context Menus (Right-Click)64
- Find a Computer in the Database64
- Using Lab Builder65
- Computer Import File67
Chapter 12: Managing from the Deployment Console69
- Deployment Console Basics70
- Thin Client View of the Deployment Console73
- Software Virtualization Solution78
  - Using SVS Admin Utility with Deployment Solution79
- Extending the Tools Menu79
- Computer Filters and Job Conditions80
  - Creating Conditions to Assign Jobs80
  - Creating a Computer Group Filter81
- General Options82
- Security in Deployment Solution87
- Connecting to Another Deployment Server93
- Rejected Computers in Deployment Solution94
- Refresh Deployment Solution94
Chapter 13: Managing Computers95
- Viewing Computer Details96
- Adding New Computers98
- Managing Client Connections118
- Computer Properties119
- Remote Operations Using Deployment Solution122
- Deploying and Managing Servers134
  - Server Management Features135
  - Server Deployment Options136
- Finding a Computer in the Database140
- Using Lab Builder141
Chapter 14: Building and Scheduling Jobs145
- Viewing Job Details145
- New Job Wizard146
- Building New Jobs150
- Job Scheduling Wizard151
  - Select a Job151
  - Select a Computer or Computer Groups151
- Setting Conditions for Task Sets151
  - Order Condition Sets153
- Scheduling Jobs153
- Deployment Tasks155
- Modifying Tasks in a Deployment Job190
  - Modifying Multiple Modify Configuration Tasks191
- Creating New Script Files192
- Copy and Paste Jobs and Job Folders192
- Importing and Exporting Jobs193
- Setting up Return Codes193
- Sample Jobs196
- Dagent196
- Uninstalling Dagent197
- Upgrading Aclient to Dagent197
- Symantec Backup Exec System Recovery (BESR) Sample Jobs197
- Initial Deployment197
  - Configurations198
    - Advanced Configuration199
  - Jobs199
    - Advanced200
Part IV: Best Practices201
Chapter 15: Securing Deployment Solution202
- Part 1: Deployment Server Accounts202
- Part 2: Deployment Administrator Accounts205
- Part 3: Database Security207
  - Required Database Rights208
- Part 4: Securing Communication210
- Appendix A: Remote Agent Installer Rights213
- Appendix B: Managing Task Passwords213
- Appendix C: Managing Key-Based Agent Authentication214
  - Backing up the Server Private Key214
  - Enabling Key-Based Authentication with Redirection214
Chapter 16: Migrating Application Data and User Settings215
Chapter 17: Capturing and Deploying Disk Images216
- What Is a Disk Image216
- Imaging in Deployment Solution216
- How Imaging Works216
- Capturing Images218
- Deploying Images218
- Post-Imaging Configuration218
- Managing Images219
Chapter 18 Imagex Imaging220
- Obtaining and Installing Imagex220
- Capturing and Distributing Imagex Images220
Chapter 19: Mac Imaging221
- Creating an Automation Image221
- Configuring the Netboot Service223
  - Step 1: Configure the Netboot Image223
  - Step 2: Start the Netboot Service225
Chapter 20: Symantec® Ghost® Imaging226
Chapter 21 Software Packaging227
- Why Use Software Packaging227
- Overview of the Software Packaging Process227
- Setting up a Reference Computer228
- Appendix A: Migrating from Rapidinstall229
- Appendix B: Windows Installer Format Explained229
  - Advantages of Windows Installer230
- Appendix C: Setupcapture Guidelines232
Chapter 22 Deploying Scripts234
- Writing a Script235
- Reporting Errors237
Chapter 23: Creating an Image Distribution Framework241
- Why Use an Image Distribution Framework241
- PXE Redirection242
  - What if I am Not Using PXE242
- Tools242
- Creating a Distribution Framework242
Chapter 24: Deploying and Managing Servers246
- Server Management Features246
- Server Deployment Options247
Part V: Operating System and Platform Reference252
Chapter 25: 64-Bit Platforms253
- 64-Bit Job Conditions and Filters253
- 64-Bit PXE Boot Images & Configurations253
  - Adding Files to a Boot Disk Creator Configuration for 64-Bit253
Chapter 26 Linux and Unix Systems254
- Adlagent254
  - Installing and Configuring Adlagent254
- Distributing Software254
- Imaging Linux and Unix Filesystems255
- Linux Bootloaders255
Chapter 27 Managing Thin Clients256
- Supported Thin Client Manufacturers257
- Thin Client Operating Systems257
- Licensing Thin Clients260
Chapter 28: Windows Vista261
- Install the Deployment Agent on Vista261
  - Silent Installation261
  - Uninstallation261
- Start and Stop the Dagent Services261
- Vista Software Distribution261
- Vista Run Script Tasks262
- Vista Imaging262
Chapter 29: Mac Deployment Agent263
- Installing the Mac Deployment Agent263
- Removing the Mac Deployment Agent263
Part VI: Reference: Deployment Solution Help Files264
Chapter 30: Deployment Server Configuration Utility265
- Service Logon Account266
- General Options267
- Drive Mappings Option267
- Transport Option269
- Disk Imaging Option270
- Authentication Option271
- Connections Option271
- Debug Option272
Chapter 31: Introduction to Altiris® Boot Disk Creator273
- Boot Configuration Creation Process273
- Toolbar Description274
- New Configuration Wizard275
  - Configuration Name275
  - File Server Type (DOS)275
- Automation Partitions, Network and Automation Boot Disks283
- Set Default Pre-Boot Operating System290
Chapter 32: PXE Configuration Utility291
- Boot Menu Tab293
- Install Pre-Boot Operating System Files297
- Set Default Pre-Boot Operating System299
- New Configuration Wizard299
- PXE Server Tab308
- DS Tab309
- MAC Filter Tab310
  - Define MAC Addresses311
- Multicast Tab311
- Data Logs Tab313
- Status Tab314
- Remote PXE Installation314
Chapter 33: Altiris® Imageexplorer316
- Using Imageexplorer320
- Command-Line Switches331
Chapter 34: Installing Deployment Server334
- Platform Support334
- Enabling SQL Server 2008335
- Deployment Server Components335
- Deployment Server System Requirements340
- Simple Install for Deployment Server341
- Custom Install for Deployment Server344
- Thin Client Install347
- Component Install349
- Installing Deployment Solution Agents351
- Managing Licenses358
  - Using the License Utility359
- Installation Help364
Part VII: Technical Reference372
Appendix A Command-Line Switches373
- Job Utilities373
- Deployment Agent for Windows379
  - Aclient.exe Command-Line Switches379
  - Aclient.inp Parameters380
- Adlagent.config Parameters383
- Aclient.config Parameters387
- Deployment Agent for DOS Command-Line Switches398
- Deployment Server Install Switches405
  - Silent Install Options406
- Client BIOS Settings for Wake-On LAN and PXE412
- Command-Line Switches for the Pocket PC Agent413
- Command-Line Install Switches for Linux413
- Command-Line Install Switches for Winpe414
Appendix B: Rapideploy Technical Reference416
- Rapideploy Executable Files416
- Running Rapideploy from the Command-Line416
  - Rapideploy Command-Line Switches417
  - Using Command-Line Switches with Executable Images429
- Using File System Independent Resource Management (FIRM)429
Appendix C: Tokens: Dynamic Database Access436
- System Tokens436
- Finding the Right Token Value438
- Creating Unique Files Using Tokens439
  - Tokens439
  - Token Replacement Template Files439
    - Template File Rules440
- The Token Replacement Process440
- Custom Tokens441
Appendix D: Error Codes443
- General Error Messages444
- Client Error Messages446
- Communication Error Messages447
  - Critical Error Messages447
- Memory Error Messages449
- Partition Error Messages450
- Installer Return Codes451
Appendix E: System Jobs for Deployment Solution456
- Imaging457
  - Create Disk Image457
  - Distribute Disk Image457
- Simple Tests457
- Migrations458
- Misc Jobs459
- Pocket PC463
  - Distribute Software464
  - Install Altiris Pocket PC Agent464
- Scripted os Installs464
- Scripts471
- XP Embedded474
- Agent Update475
- Svs475
- Deployment Web Console (Web Console)475
Appendix F: Network Ports476
- Pxe Mtftp477
- PXE Manager and Pxecfg Service477
- Deployment Web Console (Web Console)478
- DB Management (Middle Man)479
- Deployment Server479
- Deployment Console (Win32 Console)480
- Deployment Agent on Windows (Aclient)480
- Deployment Agent on Linux481
- Client/Server File Transfer Port481
- Rapideploy Ports482
Appendix G: Deployment Agent Authentication483
Appendix H: Windows Registry Keys486
- Key in the Security Folder490
Appendix I: Pocket PC491
- Discovering a Device494
- Deleting a Device494
- Viewing and Setting Device Properties494
Appendix J: Managing Switches495
- Setting the VLAN for a Switch Port495
- Assigning Connectivity to a Switch Port495
  - LAN Switch Support List496
  - Using Deployment Solution Switch Add-On496
- GUI Tools496
  - Adding a Switch Device497

Symantec ALTIRIS DEPLOYMENT SOLUTION 6.9 SP4 - V1.0 - Agent Auto Update; Troubleshooting

Table of Contents

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