5120A/5115A Operations and Maintenance Manual 95
Symmetricom Customer Assistance
Symmetricom's Customer Assistance Centers are a centralized resource to handle all of your
customer needs.
Customer Assistance Center Telephone Numbers:
• Worldwide (Main Number): 1-408-428-7907
• USA, Canada, Latin America including Caribbean, Pacific Rim including Asia, Australia
and New Zealand: 1-408-428-7907
• USA toll-free: 1-888-367-7966 (1-888-FOR-SYMM)
• Europe, Middle East & Africa: 49 700 32886435
Technical Support can be obtained either through the Online Support area of our website (http://
www.symmetricom.com/support/index.aspx), or by calling one of the above Customer
Assistance Center numbers.
When calling the worldwide, or USA-based number, select Option 1 at the first prompt. Telecom
Solutions Division customers should then select Option 1; Timing, Test and Measurement
Division customers should then select Option 2.
Technical Support personnel are available by phone 24 hours a day, 7 days a week through the
Main Customer Assistance Center number above and from 8 a.m to 5 p.m Central European
Time, weekdays, at the Europe, Middle East and Africa number.
Customers who have purchased Technical Support Contracts may e-mail support requests to:
• support@symmetricom.com (Americas, Asia, Pacific Rim)
emeasupport@symmetricom.com (Europe, Middle East, Africa)
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