Technicolor DWA0120 User Manual

71
7 Support
DMS3-CTC-25-552 v1.0
7.1 General DWA0120 troubleshooting
None of the LEDs light up (DWA0120 does not work)
Make sure that:
• The DWA0120 is plugged into a power socket outlet.
• You are using the correct power supply for your DWA0120 device.
• The DWA0120 is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up or is blinking
If your are using the DWA0120 as DSL gateway:
• Make sure that the DSL cable is correctly connected. For more information, see “2.1 Connecting your DWA0120 to your
service provider’s network” on page 13.
• Make sure that the DSL service is enabled on your telephone line. For more information, contact your Internet Service
Provider.
•Check the Broadband settings on the web interface. Proceed as follows:
1 Browse to the DWA0120 web interface.
For more information, see “4.1.1 Accessing the DWA0120 web interface from your local network” on page 36.
2 In the Broadband card header, make sure that the switch is in the position.
3 Click Broadband and then click show advanced. Make sure that the correct DSL type (ADSL2+ or VDSL) is
selected.
4 Click Switch connection mode.
5 After a few minutes the Status should switch to Connected. If needed, click refresh data first.
If your are using the DWA0120 as Local Router:
• Make sure that the DWA0120 is correctly connected to your Internet access devices using the supplied Ethernet cable.
For more information, see “2.1.2 Local router setup” on page 15.
• Make sure that Internet access device is correctly working.
•Check the Broadband settings on the web interface. Proceed as follows:
1 Browse to the DWA0120 web interface.
For more information, see “4.1.1 Accessing the DWA0120 web interface from your local network” on page 36.
2 In the Broadband card header, make sure that the switch is in the position.
3 Click Broadband and then click show advanced. Make sure that Ethernet is selected.
4 Click Switch connection mode.
5 After a few minutes the Status should switch to Connected. If needed, click refresh data first.
Internet LED is blinking red or is off
If your are using the DWA0120 as DSL gateway, check the Internet settings on the web interface. Proceed as follows:
1 Browse to the DWA0120 web interface.
For more information, see “4.1.1 Accessing the DWA0120 web interface from your local network” on page 36.
2 In the Internet card header, make sure that the switch is in the position.
3 Click Internet and then click show advanced. Make sure that PPPoE routed mode is selected.
4 Click Switch connection mode.
5 After a few minutes the Status should switch to Connected. If needed, click refresh data first.
If your are using the DWA0120 as Local Router, check the Internet settings on the web interface. Proceed as follows:
1 Browse to the DWA0120 web interface.
For more information, see “4.1.1 Accessing the DWA0120 web interface from your local network” on page 36.
The power requirements for your DWA0120 are clearly indicated on the identification label of the DWA0120.
Only use the power supply unit that is supplied with your DWA0120.

Technicolor DWA0120 Specifications

General

Device Type	Gateway
Wireless Technology	Wi-Fi
Frequency Band	2.4 GHz
Maximum Data Rate	300 Mbps
Ethernet Ports	4 x 10/100 Mbps
Antenna	Internal
Wireless Standards	802.11 b/g/n
Security Features	WPA2
Ports	4 Ethernet, 1 USB