Customer Support – Warranty
EI Residential Solar Solution US Installation Manual | www.tigoenergy.com | Help Center 67
Customer Support
The Tigo support team is available by:
• Chatting with a tech through the Tigo EI app.
• Submitting a ticket from the Tigo EI app.
• Submitting a ticket through the Tigo Help Center.
• Calling +1 408 402 0802.
Support hours are Monday – Friday, 7am – 6pm PST.
In addition, the Tigo Community web forum is an important 24/7 resource where solar
technicians learn, share, and collaborate.
When you contact Tigo support for installation or operational assistance:
• If the system is commissioned and connected to the internet, Tigo will have component-
level data to help understand and resolve the issue.
• If you have not yet commissioned the system, you’ll need to know your System ID as
well as serial and model numbers for the inverter, battery, and MLPE components
relevant to your issue.
Support will need:
• A description and history of the problem.
• Any relevant error codes.
• A procedure for reproducing the problem, if possible.
• Grid and DC input voltage (for inverters).
• Ambient weather conditions.
• If module-level monitoring was not installed or was improperly mapped, you may be
asked for the module manufacturer, model, wattage, V
OC
, V
MP
, I
MP
, and the number of
modules in each string.
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