Toshiba B-EX4T2 SERIES - Page 46

5.TROUBLESHOOTING
41
5.1 Error Messages (Cont.)
Error Messages
Problems/Cause
Solutions
SYSTEM ERROR
1. The printer is used in a location
where it is subject to noise or there
are power cords from other electrical
appliances near the printer or
interface cables.
1. Keep the printer and the interface
cables away from the source of noise
2. The Power Cord of the printer is not
grounded.
2. Ground the Power Cord.
3. The printer shares the same power
source with any other electrical
appliances.
3. Provide an exclusive power source for
the printer.
4. An application software used on
your host computer has an error or
malfunction.
4. Confirm the host computer operates
properly.
MEMORY WRITE ERR.
An error has occurred in writing to the
flash ROM/USB memory.
Turn the printer off, and then on again.
FORMAT ERROR
An error has occurred in formatting the
flash ROM/USB memory.
Turn the printer off, and then on again.
MEMORY FULL
Saving failed because of insufficient
storage space in the flash ROM/USB
memory.
Turn the printer off, and then on again.
EEPROM ERROR
Data cannot be read-from or written-to a
backup EEPROM properly.
Turn the printer off, and then on again.
RFID WRITE ERROR
The printer did not succeed in writing
data onto an RFID tag after retrying the
specified number of times.
Press the [RESTART] key.
RFID ERROR
The printer cannot communicate with
the RFID module.
Turn the printer off, and then on again.
LOW BATTERY
The voltage of the Real Time Clock
Battery is low.
If you wish to keep using the same battery
even after “LOW BATTERY” error
occurs, turn off the printer and start it in
the system mode, set the date and time for
the RTC and reset the printer. As long as
the power is on the date and time will be
correct.
Call a TOSHIBA TEC authorized service
representative to replace the battery.
SYNTAX ERROR
While the printer is in the Download
mode for upgrading the firmware, it
receives an improper command, for
example, an Issue Command.
Turn the printer off, and then on again.
PASSWORD INVALID
Please Power OFF
A wrong password was entered three
consecutive times.
Please consult the system administrator.
Other error messages
A hardware or software problem may
have occurred.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer, and call a TOSHIBA TEC
authorised service representative.