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ERROR CODE AND TROUBLESHOOTING
6 - 9
C550 Optional
communication
related service call
RADF I/F error: Communication error has occurred
between the RADF and the scanner.
P. 6-74
C551 Document feeder model detection error: An optional
document feeder that is not compatible to this equipment
is installed.
P. 6-74
C570 Communication error between Engine-CPU and IPC
board
P. 6-74
C580 Communication error between IPC board and finisher P. 6-74
C5A0 Circuit related
service call
EEPROM communication abnormality (LGC board) P. 6-74
C8E0 ADF communication abnormality: The system has to be
stopped because the control abnormality occurred
P. 6-74
C940 Engine-CPU abnormality P. 6-101
C970 Process related
service call
High-voltage transformer abnormality: Leakage of the
main charger is detected.
P. 6 - 1 0 1
CA10 Laser optical unit
related service call
Polygonal motor abnormality: The polygonal motor is not
rotating normally.
P. 6-76
CA20 H-Sync detection error: H-Sync detection PC board
cannot detect laser beams.
P. 6-76
CB00 Finisher related
service call
Finisher not connected P. 6-77
CB01 Finisher communication error P. 6-77
CB10 Transport motor abnormality: The transport motor or
stack transport roller is not rotating normally. [MJ-1025]
P. 6-77
CB11 Standby side tray drive motor abnormality P. 6-77
CB12 Turning roller drive motor abnormality P. 6-77
CB20 Delivery motor abnormality: Delivery motor or delivery
roller is not rotating normally.]
P. 6-78
CB30 Tray lift motor abnormality: The tray lift motor is not
rotating normally or the delivery tray is not moving
normally. [MJ-1025]
Tray 1/Tray 2 shift motor abnormality: Tray 1/Tray 2 shift
motor is not rotating or delivery tray is not moving
normally. [MJ-1024]
Movable tray shift motor abnormality: The movable tray
shift motor is not rotating or the movable tray is not
moving normally. [MJ-1101]
P. 6-79
CB31 Movable tray stack height detection abnormality P. 6-77
CB40 Rear aligning plate motor abnormality: Rear aligning
plate motor is not rotating or aligning plate is not moving
normally. [MJ-1024]
Front alignment motor abnormality: The front alignment
motor is not rotating or the front alignment plate is not
moving normally. [MJ-1101]
P. 6-77
CB50 Staple motor (staple/fold) abnormality: The staple motor
is not rotating normally or the stapler is not moving
normally. [MJ-1025]
Staple motor abnormality: Staple motor is not rotating or
stapler is not moving normally. [MJ-1024]
Staple unit abnormality: Staple unit is not moving
normally. [MJ-1031]
Stapler home position error: The stapler home position
sensor does not work. [MJ-1101]
P. 6-82
CB51 Stapler shift home position detection error P. 6-77
CB60 Stapler unit shift motor abnormality: The stapler unit shift
motor is not rotating normally or the Stapler Unit is not
moving normally. [MJ-1025]
Stapler shift motor abnormality: Stapler shift motor is not
rotating or staple unit is not moving normally. [MJ-1024/
1101]
P. 6-85
Error code Classification Contents Troubleshooting
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