Contents
Chapter 11 – Using Call Manager Features
IPedge UG 01/13 TOSHIBA 5
Hot Keys .........................................................................................................................................121
The Side Window Screen.................................................................................................................. 122
Call Handler Mode ..........................................................................................................................122
Buttons Mode..................................................................................................................................122
Companion Application Windows...................................................................................................... 123
Screen Colors ................................................................................................................................... 123
Chapter 11 –Using Call Manager Features
Call Handling Features...................................................................................................................... 125
Making Outgoing Calls....................................................................................................................125
Answering Calls ..............................................................................................................................126
Hang Up..........................................................................................................................................127
Holding Calls...................................................................................................................................127
Transferring Calls ...........................................................................................................................127
Call Forwarding............................................................................................................................... 128
Status Messages and DND ............................................................................................................ 129
Viewing Extra Call Information........................................................................................................130
Call Center Features ......................................................................................................................... 131
Logging In or Out ............................................................................................................................131
Changing Agent Status...................................................................................................................132
Chapter 12 –Preferences
PREFERENCES ............................................................................................................................... 133
Config Settings.................................................................................................................................. 133
General ...........................................................................................................................................134
Dialing Tab......................................................................................................................................138
Docking Tab....................................................................................................................................143
Advanced Tab.................................................................................................................................144
Setting Up Hot Key Dialing & Popup................................................................................................. 147
Setting Shortcut Keys ..................................................................................................................... 147
Skin Editor......................................................................................................................................... 149
Skins Files ......................................................................................................................................150
Saving/Creating New/Deleting Skins ..............................................................................................150
The Skin Editor ...............................................................................................................................151
LCD Background and Text Colors ..................................................................................................151
Insert your Logo into the Skin .........................................................................................................152
Changing Call Windows Appearance .............................................................................................152
Changing the Button/ACD Button Appearance...............................................................................152
Email skins......................................................................................................................................153
Tab Settings...................................................................................................................................... 154
Add Tab ..........................................................................................................................................154
Update Tab .....................................................................................................................................154
Delete Tab ......................................................................................................................................156
Revert .............................................................................................................................................156
Chapter 13 –Buttons
Programmable Buttons ..................................................................................................................... 157
User Programmable Keys ................................................................................................................. 158
To Initialize Key ..............................................................................................................................158
To Swap Keys.................................................................................................................................158
To Copy This Key ...........................................................................................................................159
Change Key ....................................................................................................................................159
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