Strata DK ACD Agent 2/99
5
Features
2
This chapter lists all the ACD features applicable to an Agent’s station in alphabetical
order beginning on Page 12. These features can be performed on digital or electronic
telephones with or without LCDs.
♦ ACD Call
♦ ACD Call Pickup
♦ ACD Help
♦ Auto Answer with Zip Tone
♦ End After Call Work Time
♦ Log In/Out
♦ Log Out/Unavailable Pending
♦ Transfer to ACD Group
♦ Unavailable
♦ Work Unit
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