Toshiba Strata DK - Index

Strata DK ACD Agent 2/99
23
Index
A
about this book
Conventions,
iv
conventions,
iv
How to Use,
iv
Introduction,
iii
Organization,
iii
Related Documents,
v
Access Codes,
21
ACD
call,
4
,
10
,
13
,
19
Group,
6
,
10
,
19
,
21
Help,
4
,
5
,
15
,
22
picking up call ringing at another
station,
14
Pickup,
4
,
22
queue,
10
After Call Work
automatically activate,
17
automatically deactivate,
17
end the time period,
17
Agent Calls
ACD,
6
non-ACD,
6
PBX,
6
Agent Log In,
5
Agent Telephone Status
After Call,
7
Available,
7
Log Out,
7
PBX CALL,
7
Talk,
7
Unavailable,
7
answer
ACD call,
12
Auto Answer with zip tone,
12
Auto Answer with Zip Tone,
5
B
buttons
fixed
Cnf/Trn,
3
,
15
Definitions,
3
Hold,
3
Mic,
3
,
13
Msg,
3
Redial,
3
spkr,
13
volume,
3