Features
ACD Call Pickup
14
Strata DK ACD Agent 2/99
ACD Call Pickup
You can pick up an ACD call ringing at another Agent’s telephone by using your
station’s
)( '
button. These calls are detailed in the MIS/SMIS reports.
To use this feature:
♦ Both stations must be in the same ACD Group.
♦ The incoming call must be an ACD call for that group.
♦ The
button must be idle.
♦ Your telephone must be in an available state.
You cannot pick up some types of calls, such as non-ACD calls (internal office calls)
or PBX calls. Another type of pick up button (code) can be provided for these calls.
➤
To pick up an ACD call ringing at another station
➤
Press
)( '
...or
+
!"#$*
...or, if using a
standard telephone,
go off hook and press
!"#$*
.
The LCD confirms that the line
has been answered. The ACD
Call LED is on.
Note
If your telephone is in an
unavailable mode (LED
is on), you must press
before
you can use
)( '
.
QUE#000 AGT GP01
ANSWERED LINEXXX
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