Toshiba Strata DK - Introduction; Organization; Conventions

Strata DK ACD Agent 2/99
i
Contents
Introduction
Organization ...............................................................................................................iii
Conventions ............................................................................................................... iv
Related Documents ...................................................................................................... v
Chapter 1 – The Grand Tour
ACD Group Agent ....................................................................................................... 1
Buttons ......................................................................................................................... 3
Fixed Buttons ........................................................................................................... 3
Flexible Buttons ....................................................................................................... 4
Soft Keys ..................................................................................................................... 4
Chapter 2 – Features
Feature Interaction ....................................................................................................... 6
Quick Reference .......................................................................................................... 6
Agent Calls ............................................................................................................... 6
Agent Telephone Status ............................................................................................ 7
Placing Calls on Hold ............................................................................................... 7
Logging In/Out ......................................................................................................... 8
Log Out (Pending) .................................................................................................. 10
Auto Answer with Zip Tone ................................................................................... 11