Features
Quick Reference
Strata DK ACD Agent 2/99
11
For example, if it is time for your ACD shift to end, but calls are continuing to arrive
into the ACD queue, use the Log Out Pending or Unavailable feature so that you can
eventually log out.
➤ To use log out (pending)
➤ To log out when you are the last active agent
Auto Answer with Zip Tone
Auto Answer with Zip Tone is an ACD feature that alerts you to a call by sounding a
one-second dial tone and automatically connecting you to the ACD call. You must
have a Toshiba digital or electronic telephone. This feature is unavailable for
telephones equipped with a standard rotary dial or a touch-tone dial, or a Toshiba
telephone receiving PBX and/or non-ACD calls (see “Quick Reference” on Page 6).
➤
Press
. The Log /InOut LED flashes and the status changes to
the Log Out Pending mode. When the last call is
cleared from the queue, your status changes to logged
out.
➤
Press
...or
+
!"#$%
, then
&'(
or
hang up
...or, from a standard
telephone, go off
hook and press
!"#$%
, then go back
on hook.
The Log In/Out LED flashes. New ACD calls are
routed to the after-shift destination.
Note
Calls in the queue are directed to your station,
because you are the last active Agent. You are
logged out when all of the calls in the queue
have been answered.
To Next Page
Loading...
