Toshiba Strata DK - ACD Help

Features
ACD Help
Strata DK ACD Agent 2/99
15
ACD Help
You can call your Supervisor for assistance during an ACD call by pressing the 
'
button. ACD Help does not apply to PBX or non-ACD calls. This button
enables you to:
♦ Talk to your Supervisor while the ACD call is on hold.
♦ Establish a three-way conversation with your Supervisor and the ACD caller.
♦ Drop out of the three-way ACD call while your Supervisor and the ACD caller
remain connected.
➤
To call your Supervisor for help
1. Press
 '
...or  and
!"#$$
...or, if using a
standard telephone,
hookflash and press
!"#$$ .
The call is automatically placed
on consultation-hold and your
Supervisor’s telephone rings.
Your LCD displays the held
line number and the
SUPRVSR
ASSIST
message.
HELP
appears on your
Supervisor’s LCD.
When your Supervisor answers
the Help call, you can talk to
the Supervisor and the ACD
Call remains on consultation-
hold.
Note
If your Supervisor is not logged in, this feature
is not available. If the Supervisor’s telephone is
busy or is in monitor mode, your Help call
overrides and rings your Supervisor’s telephone.
2. Press
  You and your Supervisor are connected to the caller.
...or hang up Your Supervisor and the ACD caller are connected.
HOLD LINE 5
SUPRVSR ASSIST