Features
Unavailable
Strata DK ACD Agent 2/99
19
Unavailable
This feature enables temporary unavailability for ACD calls without logging out. You
can use this feature for breaks, such as lunch and coffee breaks, and extended times
away from your telephone. To enter the Unavailable mode:
♦ You must be logged in to the ACD Group.
♦ The station must be idle or you can be talking on a non-ACD or PBX call.
➤
To use Unavailable
➤
To cancel Unavailable mode
➤
Press
...or
+
!"#$,
...or, if you have a
standard telephone,
go off hook and press
!"#$,
.
The Unavailable LED light is steady. If the
Unavailable LED flashes, calls are still in the queue
and you are the only available Agent in the group.
When calls in the queue are cleared, Unavailable is
activated and the Unavailable LED lights steady.
Notes
●
If you are on an ACD call when you press
, the Unavailable LED flashes and
puts you in the Unavailable pending mode. When
the ACD call ends, Unavailable mode is activated
automatically.
●
If two successive ACD calls are not answered at
your telephone, your telephone automatically goes
into Unavailable mode.
➤
Press
...or, if you have a
standard telephone,
go off hook, and press
!"#$,
.
When the Unavailable LED goes off, the station is
returned to available status.
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